Single Sign-On Help (SSO): Difference between revisions

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Add [https://chrome.google.com/webstore/detail/saml-chrome-panel/paijfdbeoenhembfhkhllainmocckace SAML Plugin] to Chrome
{{Article | content =
{{Aside - Helpful | content = If you are experiencing issues with signing in via SSO, please [https://ivs.help reach out to the IVS Support Team].}}


Verify the correct attributes are in the attribute section
{{Aside | content = Before troubleshooting SSO, it's helpful to understand [[Single_Sign-On_(SSO)#User_Mapping | VALT's SSO user mapping]].}}


 
{{hr}}
Logs:
==Tools==
 
Chrome's [https://chrome.google.com/webstore/detail/saml-chrome-panel/paijfdbeoenhembfhkhllainmocckace SAML Plugin] can be used to trace the communication between the IdP and the VALT application. The objective will be to verify the correct attributes and values are being passed.
'''5.5 and newer'''
}}
 
<code>less +G /var/www/valt/var/logs/<Current Production Log></code>
 
'''5.4 and Older'''
 
<code>less +G /var/www/v3/app/logs/<Current Production Log></code>

Revision as of 16:27, 1 April 2024

🕮
If you are experiencing issues with signing in via SSO, please reach out to the IVS Support Team.
✎
Before troubleshooting SSO, it's helpful to understand VALT's SSO user mapping.

Tools

Chrome's SAML Plugin can be used to trace the communication between the IdP and the VALT application. The objective will be to verify the correct attributes and values are being passed.
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