https://ivs.help/wiki/index.php?action=history&feed=atom&title=ROAM_Camera_Cart_Setup_and_Commissioning_GuideROAM Camera Cart Setup and Commissioning Guide - Revision history2026-10-28T21:29:53ZRevision history for this page on the wikiMediaWiki 1.43.11https://ivs.help/wiki/index.php?title=ROAM_Camera_Cart_Setup_and_Commissioning_Guide&diff=18140&oldid=prevIVSWikiBlue: Create page from the ROAM Camera Cart documentation (software 1.0.15)2026-10-27T15:47:05Z<p>Create page from the ROAM Camera Cart documentation (software 1.0.15)</p>
<p><b>New page</b></p><div>{{Article - Manual | content =<br />
{{Float | content = [[ROAM Camera Cart | &#x293A; Back to ROAM Camera Cart]] }}<br />
<h1>{{PAGENAME}}</h1><br />
'''Document date:''' October 2026 · '''Software version:''' 1.0.15<br />
<br />
==About this guide==<br />
This guide covers what the site network needs, setup details for IT teams, connecting the ROAM Camera Cart to a VMS other than VALT, and checking the installation. It is for IVS installers, IVS-certified technicians and customer IT teams.<br />
<br />
* To run the setup wizard, follow the [[ROAM Camera Cart Quick Start]]. Section 2 of this guide adds the details IT teams need.<br />
* For everyday use and settings, see the [[ROAM Camera Cart User Manual]].<br />
<br />
{{Aside - Warning | content = <b>CAUTION: Do not open the cart.</b> The ROAM Camera Cart ships fully assembled. Do not open or disassemble any part of the cart. All repairs must be performed by an IVS-certified technician.}}<br />
<br />
==1. Site requirements==<br />
Confirm these items with the site's IT team before setup begins.<br />
<br />
{{Aside | content = <b>IMPORTANT</b>: Wireless video depends on a solid, reliable Wi-Fi connection. Involve the site's IT team before the cart is installed on a wireless network.}}<br />
<br />
<table class="price_sheet_table" style="width: 100%;text-align: left"><br />
<tr><th>Requirement</th><th>Details</th></tr><br />
<tr><td>Power</td><td>A wall outlet for the charger where the cart is stored</td></tr><br />
<tr><td>Wired connection</td><td>A network jack where the cart will be used. Connect it to the Network port on the back of the cart with the supplied Ethernet cable</td></tr><br />
<tr><td>Wireless connection</td><td>A 2.4 GHz or 5 GHz Wi-Fi network. Signal strength of -50 to -67 dBm at every location where the cart records</td></tr><br />
<tr><td>Bandwidth</td><td>At least 50 Mb/s of consistent bandwidth between the cart and the VALT server or VMS</td></tr><br />
<tr><td>IP address</td><td>An address that does not change: a DHCP reservation for the cart, or a static IP address with its subnet, gateway and DNS servers. Alternatively a FQDN can be used, but it must be kept current with the address of the ROAM cart.</td></tr><br />
<tr><td>Firewall</td><td>Two-way access between the cart and the VALT server or VMS. See section 6 for the ports the cart uses</td></tr><br />
</table><br />
<br />
===Information to collect===<br />
* '''Wireless networks:''' the network name (SSID), the authentication type, and either the shared password (preshared key) or, for enterprise networks, the EAP method, username and password.<br />
* '''Static IP address (if used):''' the IP address and subnet (CIDR), gateway and two DNS servers.<br />
* '''VALT (if used):''' the VALT server address, and the username and password of a VALT account with admin access. The name of the VALT room for this cart, if one already exists.<br />
* '''Time server (optional):''' the address of the site's NTP server, if the site uses its own.<br />
<br />
==2. Setup details for IT teams==<br />
Follow the setup wizard in the Quick Start. This section adds details for the screens that need information from the IT team.<br />
<br />
{{Aside | content = <b>IMPORTANT</b>: Complete every wizard screen in order. Touching '''Skip''' can leave the network or VMS settings unfinished. Remaining settings can be configured via the on screen settings utility.}}<br />
<br />
===Wireless authentication===<br />
On the wireless settings screen, '''Authentication Type''' lists these values:<br />
<br />
<table class="price_sheet_table" style="width: 100%;text-align: left"><br />
<tr><th>Network type</th><th>Authentication Type</th><th>Then enter</th></tr><br />
<tr><td>Shared password (PSK)</td><td>wpa, wpa2-psk or wpa3-psk</td><td>'''Preshared Key'''</td></tr><br />
<tr><td>Enterprise sign-in (EAP)</td><td>wpa-eap, wpa2-eap or wpa3-eap</td><td>'''EAP Method''' (peap, tls or ttls), '''EAP Username''', '''EAP Password'''</td></tr><br />
</table><br />
<br />
After '''Connect''' is touched, the cart tests the connection for about 10 seconds. The screen does not respond during the test.<br />
<br />
===IP address===<br />
The IP address screen sets the address the cart uses on the site network, on the wired or wireless connection chosen in the wizard.<br />
<br />
* '''DHCP:''' the network assigns the address. Set up a DHCP reservation for the cart.<br />
* '''STATIC:''' enter '''IP Address/CIDR''' and choose the subnet, then enter the '''Gateway''' and both '''DNS Servers'''.<br />
<br />
{{Aside | content = <b>IMPORTANT</b>: A VMS reaches the cart at this address. If the address changes, the VMS loses the cart.}}<br />
<br />
To change the address after setup:<br />
# Open Settings > ROAM Configuration.<br />
# For a wireless connection, set '''ROAM Wifi IP Configuration'''. For a wired connection, set '''ROAM Wired IP Configuration'''.<br />
# For '''Static''', enter the IP address, subnet mask and gateway, and '''DNS Server 1''' and '''DNS Server 2'''.<br />
<br />
{{Aside | content = <b>IMPORTANT</b>: Do not change Settings > Network. It sets the control display's address inside the cart, not the cart's address on the site network.}}<br />
<br />
===VALT===<br />
* Enter the '''VALT Address''' with <code><nowiki>https://</nowiki></code> when the VALT server uses HTTPS, for example <code><nowiki>https://valt.example.edu</nowiki></code>.<br />
* The VALT account must have admin access. Without it, the wizard shows '''No Rooms Found'''.<br />
* The cart records to one VALT room. While the cart is connected to VALT, the record icon appears only when a room is assigned and the room is available.<br />
<br />
===Time server===<br />
# Open Settings > Time.<br />
# Check that '''Enable NTP''' is on.<br />
# To use the site's own time server, enter its address in '''NTP Server'''.<br />
<br />
{{Aside - Helpful | content = <b>NOTE</b>: If no NTP server is specified, the cart uses <code><nowiki>pool.ntp.org</nowiki></code>.}}<br />
<br />
==3. Use the cart with another VMS==<br />
The cart's camera and both encoders provide separate video streams that a VMS can record. The VMS connects to the cart; the cart does not connect to the VMS, and no VMS controls appear on the cart. In the setup wizard, set '''Select VMS''' to '''None'''.<br />
<br />
# On the control display, touch the info icon.<br />
#: The Information screen shows the full address of each stream, with the cart's current IP address.<br />
# Add each stream to the VMS using the addresses below.<br />
# Enter the device username and password in the VMS. The defaults are <code><nowiki>root</nowiki></code> and <code><nowiki>admin51</nowiki></code> for the camera and both encoders.<br />
<br />
<table class="price_sheet_table" style="width: 100%;text-align: left"><br />
<tr><th>Device</th><th>Video stream</th><th>Web interface</th></tr><br />
<tr><td>Camera</td><td><code><nowiki>rtsp://username:password@<cart IP>/axis-media/media.amp</nowiki></code></td><td><code><nowiki>http://<cart IP></nowiki></code></td></tr><br />
<tr><td>Encoder 1</td><td><code><nowiki>rtsp://<cart IP>:8554/live/0</nowiki></code></td><td><code><nowiki>http://<cart IP>:8080</nowiki></code></td></tr><br />
<tr><td>Encoder 2</td><td><code><nowiki>rtsp://<cart IP>:9554/live/0</nowiki></code></td><td><code><nowiki>http://<cart IP>:9080</nowiki></code></td></tr><br />
</table><br />
<br />
The Information screen shows addresses in the form <code><nowiki>rtsp://username:password@<cart IP>/...</nowiki></code>.<br />
<br />
{{Aside | content = <b>IMPORTANT</b>: The cart ships with default device passwords. IVS recommends that they be changed. Changing a device password in the VMS does not change it on the cart.}}<br />
<br />
==4. Verify the installation==<br />
Complete these checks before handing the cart over.<br />
<br />
* ☐ The live camera view appears. Touching the view points the camera, and pinch and spread zoom it.<br />
* ☐ Each connected HDMI source appears in the camera icon list and shows a picture.<br />
* ☐ The Wi-Fi icon shows connected (wireless installations).<br />
* ☐ The Information screen shows the cart's site network address, and it matches the DHCP reservation or static IP address.<br />
* ☐ The date, time and time zone on the screen are correct.<br />
* '''With VALT:'''<br />
** ☐ The VALT icon appears in the bottom-left corner.<br />
** ☐ A test recording started from the cart appears in the assigned room in VALT, with video and audio.<br />
** ☐ The cart appears as a camera in the assigned room in VALT.<br />
* '''With another VMS:'''<br />
** ☐ The VMS shows live video from the camera and each encoder in use.<br />
* '''On its own:'''<br />
** ☐ A test recording appears on the Recordings screen and plays back.<br />
** ☐ The download page opens from a computer on the site network.<br />
* ☐ Delete test recordings from the cart.<br />
* ☐ Record the cart's address and settings for the site's IT team. Do not record passwords in shared documents.<br />
<br />
==5. Troubleshooting setup==<br />
For problems during everyday use, see the User Manual.<br />
<br />
<table class="price_sheet_table" style="width: 100%;text-align: left"><br />
<tr><th>Problem</th><th>Solution</th></tr><br />
<tr><td>'''Provisioning Failed''' after '''Get Started'''</td><td>Turn the cart off and on again, then run the wizard again. If the message returns, this indicates an issue with the internal router, contact IVS support.</td></tr><br />
<tr><td>'''Wireless Connection Failed'''</td><td>Check the SSID, authentication type and password with the IT team. In Settings > ROAM Configuration, check that '''Radio Frequency''' matches the network's band. Some Cisco networks require '''Management Protection''' to be off.</td></tr><br />
<tr><td>'''Error: No WAN IP found on ROAM bridge'''</td><td>The cart has no address on the site network. Wired: check the cable and the network jack. Wireless: check the wireless connection. Static: check the address, subnet and gateway.</td></tr><br />
<tr><td>'''Failed to connect to VALT'''</td><td>Check the VALT address, including <code><nowiki>https://</nowiki></code> when the server uses HTTPS. Check the username and password, and that the account has admin access. Check that the cart can reach the VALT server on port 80 or 443.</td></tr><br />
<tr><td>'''No Rooms Found'''</td><td>Check that the VALT account has admin access. Create the room in VALT, then select it.</td></tr><br />
<tr><td>The record icon does not appear with VALT</td><td>No VALT room is assigned. Assign one in Settings > VALT, or run the wizard again.</td></tr><br />
<tr><td>A VMS cannot reach the cart</td><td>The cart's IP address may have changed. Set up a DHCP reservation or a static IP address. Check the firewall for the ports in section 6.</td></tr><br />
<tr><td>The clock is wrong</td><td>Check the time zone and NTP server in Settings > Time, and that the cart can reach the NTP server.</td></tr><br />
</table><br />
<br />
If a problem is not listed, contact IVS support. Support may ask for Settings > System > '''View Logs'''.<br />
<br />
==6. Network reference==<br />
===Ports on the cart===<br />
These ports are reached at the cart's IP address on the site network.<br />
<br />
<table class="price_sheet_table" style="width: 100%;text-align: left"><br />
<tr><th>Port</th><th>Use</th></tr><br />
<tr><td>80, 443</td><td>Camera web interface</td></tr><br />
<tr><td>554</td><td>Camera video stream (RTSP)</td></tr><br />
<tr><td>8080 / 8554</td><td>Encoder 1 web interface / video stream</td></tr><br />
<tr><td>9080 / 9554</td><td>Encoder 2 web interface / video stream</td></tr><br />
<tr><td>10443</td><td>Video download page</td></tr><br />
<tr><td>22</td><td>Control display access, for troubleshooting by IVS support only. Not required for normal operation</td></tr><br />
</table><br />
<br />
* '''With VALT:''' the VALT server connects to the cart's streams, and the cart connects to the VALT server on port 80 and/or 443 to start recordings, list rooms and upload.<br />
* '''With another VMS:''' the VMS connects to the cart. The cart does not connect to the VMS.<br />
<br />
IVS does not prescribe firewall rules; open the ports the site's use requires.<br />
<br />
===Internal network===<br />
The cart's devices use fixed addresses on an internal network, 192.168.20.0/28. This network stays inside the cart and does not need to be routed on the site network.<br />
<br />
<table class="price_sheet_table" style="width: 100%;text-align: left"><br />
<tr><th>Address</th><th>Device</th></tr><br />
<tr><td>192.168.20.1</td><td>Router</td></tr><br />
<tr><td>192.168.20.2</td><td>Camera</td></tr><br />
<tr><td>192.168.20.3</td><td>Encoder 1</td></tr><br />
<tr><td>192.168.20.4</td><td>Encoder 2</td></tr><br />
<tr><td>192.168.20.5</td><td>Control display</td></tr><br />
</table><br />
<br />
==7. Support==<br />
* Web: www.ivs.help<br />
* Phone: 262-746-9290, option 2<br />
* Email: support@ipivs.com<br />
}}<br />
[[Category:ROAM]]</div>IVSWikiBlue